Our Commitment to Privacy

3rd Rock Business Solutions ("we", "us", or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

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Types of Personal Information We Collect

We collect information that is reasonably necessary for our business functions. This may include:

• Identity Data: Name, date of birth, or gender.

• Contact Data: Email address, phone number, and billing/shipping address.

• Financial Data: Payment details (processed through secure third-party gateways).

• Technical Data: IP address, browser type, and usage data via cookies.

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How We Collect Your Information

We collect information through:

• Direct Interaction: When you sign up for a newsletter, make a purchase, or contact support.

• Automated Technologies: Cookies and tracking pixels when you visit our website.

• Third Parties: Occasionally from public sources or business partners (with your consent).

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Purpose of Collection and Use

We use your information to:

• Provide our products and services to you.

• Communicate updates, invoices, or marketing materials (where you have opted in).

• Comply with legal obligations under Australian law.

• Improve our website functionality and user experience.

 

Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: IT support, payment processors, and delivery partners.

• Professional Advisers: Lawyers, accountants, or auditors.

• Overseas Recipients: We do not disclose information to recipients outside of Australia.

  Note: If you do, you must list the countries, e.g., "Data may be stored on servers located in the USA or Singapore."

 

Your Rights: Access and Correction

Under the APPs, you have the right to:

• Access the personal information we hold about you.

• Request a Correction if you believe the information is inaccurate or out of date. To exercise these rights, please contact our Privacy Officer using the details below. We will respond to your request within 30 days.

 

Complaints Handling

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We take all complaints seriously and will investigate and respond to you promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Direct Marketing

You may opt-out of our marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. We do not sell your personal information to third parties for marketing purposes.

Contact Us

For any questions or privacy-related requests, please contact:

Privacy Officer Email: privacy@thirdrock.com.au

Address: Level 3, 55 Pyrmont Bridge Road, Pyrmont Sydney NSW 2009 

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